Thunder Bay tourism industry partners Michael and Christine Kuper have recently been awarded Franchisee of the Year honours by KOA at the 2010 KOA convention held in Savannah Georgia.
If you've ever met them or toured their great campground just east of Thunder Bay, it becomes abundantly clear very quickly why. They are the embodiment of exceptional customer service and of the innovative, proactive, and entrepreneurial spirit of the tourism industry.
They have a customer first attitude, offering quality services and added value that clients look for, are full of enthusiasm and are always willing to share consumer feedback with us. I stop by a few times each year to chat with them and I am always amazed at their energy and just how much they value their clients. Having great partners like the Kupers offering quality services to their clientelle makes it a lot easier for all of us to sell the community.
In addition to the multiple wooded RV campsites that can handle the smallest to the absolute largest RVs on the road today, they offer tent camping sites, cabins and lodges for those who want the campground experience but don't own an RV.
Its the value added they offer as well. A heated swimming pool, driving range, mini putt, catch and release fishing pond and bike rentals that create a mini destination for visitors and local RV enthusiasts alike. In 2009, they played host to over 225 Texas RV enthusiasts who collectively brought dozens of RVs to the city for their annual Trophy Gardens RV Club summer reunion and this year, they were gracious lunch time hosts during our spring tourism familiarization tour for visitor centre and hotel front desk staff.
Congratulations to Micheal and Christine for being rewarded for the great customer service and hard work they put into building a fantastic visitor attraction in our community. To see their great operation for yourself, visit their website. or plan to stop by in the spring when they reopen for the 2011 camping season.